SHIPPING & RETURNS
All items $999 or above qualify for free shipping
Orders placed by 2 PM EST will almost always ship out the same day.
Ordered placed after 2 PM EST on Friday and during the weekend will almost always ship out on the following Monday.
Damages & Shortages
Only manufacturer defects or items damaged during shipping will be authorized for full credit. Damaged or missing items must be reported within 48 hours of delivery. All other products may be exchanged or store credited to Panthers Distribution within 15 days from invoice date. Unless the fault of Panthers Distribution, all returned items will incur a restocking fee of 10%, and the customer will be responsible for any shipping charges. Unauthorized returns will not be credited or reshipped.
Any order discrepancies must be reported within 48 hours of delivery. All orders leave our warehouse in good condition. If your boxes appear to be opened, re-taped, damaged, or tampered with in any way, you must keep the original boxes and file a claim with the carrier. If your order arrives in good condition but contains damages, shortages, or overages, please contact a Customer Service Representative to file a claim. If it is the fault of Panthers Distribution, any damaged or shorted merchandise will be credited or reshipped at our expense. In the case of overages or incorrect merchandise, Panthers Distribution will arrange for return shipping.
EXCEPTIONS
The following items cannot be returned:
-
Open Items
-
Used Items
-
Tobacco/Vape/CBD Products
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
(470) 519-2448